Cookies

A cookie is a small text file that a website places on your device so it can remember things about your visit, such as preferences you have set or steps you have taken. Cookies are commonly grouped into strictly-necessary cookies, which a site needs to function, and non-essential cookies, which are used for analytics, personalisation, or advertising.

The Plan Hub uses a small session cookie that records whether you have crossed the introductory threshold on the site, so that the page can present the correct view on return. It does not identify you.

When you make a choice on our cookie banner, we store a second small cookie that remembers that choice, so we do not ask you again on every visit.

If you accept advertising cookies, we also load Google Ads. This lets us see when a visit that began with one of our adverts leads to an enquiry, so we can judge which adverts are worth running. These cookies are only set after you accept. If you decline, or have not yet chosen, they are not set.

Under the Privacy and Electronic Communications Regulations, a website can set strictly-necessary cookies without asking, because the site would not work without them. The session cookie above, and the cookie that remembers your banner choice, are both strictly necessary in this sense.

Advertising cookies are not strictly necessary, so we ask for your consent first. Until you accept, Google Ads is held in a consent-denied state and stores nothing on your device. You can change your mind at any time by clearing cookies in your browser, which brings the banner back.

You can clear or block cookies in your browser settings. The Information Commissioner's Office publishes plain-English guidance for the public; you can read it at ico.org.uk/for-the-public/online/cookies/. Blocking the strictly-necessary session cookie may stop parts of the site working as intended.

When we add or remove cookies, we will update this page. The date at the top shows when it was last reviewed.